Disruption to Courier Services June 2023
Update Tuesday 27th June 2023 – 7pm
Thank you for your patience whilst we have been addressing our courier services issues further to the recent administration of Tuffnells.
On Thursday 22nd June we started moving our long-length parcels once again with our new courier partner, DX Freight.
Customers are now successfully receiving their goods and our warehouse team is now more or less caught up with the backlog which had been created whilst we have now long-length shipper services available.
By the end of this week, we anticipate all orders for in-stock long-length (or large volume items such as wheels & tyres), will be back on normal delivery terms of 2-3 working days.
For customers who have their items caught up in the Tuffnells network, we are working with the Tuffnells administrators to recover these parcels and we will be in contact with you as soon as possible.
Once, again we thank you for your patience and support during what has been a very hectic period, especially whilst we have also been a little short-staffed.
Thank you
Vanstyle
Update Tuesday 20th June 2023 – 7pm
We are pleased to report that our new courier services are now in operation.
Earlier today we have been able to go live with our courier services for long length parts with DX Freight.
Our team are now working through the back log of orders from the oldest through to the most recent.
We anticipate it is still going to take around another week to clear the back log and get up to date before we are in a position to have despatch times back to our normal levels.
The first batch of parcels have been loaded onto vehicles today and will begin passing through the network tomorrow. First deliveries will be with our customers from Thursday this week.
As mentioned in our previous updates, we will be working through the orders on a first in – first out basis.
We thank you for your continued patience and support.
Thank You
Vanstyle
Update Monday 19th June 2023 – 7pm
Further to the previous updates about our courier services, we were expecting to be able to bring news of the first batch of parcels having been re-labelled to be shipped with our new courier provider and for those parcels being out into the delivery network as of Tuesday 20th June.
Unfortunately, that is not yet the case and we are now awaiting updates from our new courier partner before 10am on Tuesday 20th June.
Therefore our current status remains as peer the update on Friday 16th June (below) where long length items are still on our warehouse floor awaiting collection, or in the case of orders which have been placed for long length items since Monday 12th June, they are sat as pending orders waiting to be processed through our system.
We have our full team of staff waiting to process these orders as a matter of priority as soon as we have the courier systems implemented and our team will be working as quickly as possible, as well as putting in additional hours, to get your parcels to you as quickly as possible.
If you need to contact us about your order, we would urge you to contact us by email via sales@vanstyle.co.uk
We apologise for the continued delay and thank you for your patience and understanding at this time.
Thank You
Vanstyle
Update Friday 16th June 2023 – 3pm
As reported earlier this week we have been facing disruption to our delivery services for long-length parcels further to the news of Tuffnells having gone into administration. On Monday 12th June.
Given the volume of parcels we move on a daily basis, the migration of our business to another courier provider raises many logistical challenges.
We have identified another courier partner who we can work with to move our freight, and are in the latter stages of ensuring the necessary measures are in place to be able to move parcels from our warehouse to their depots and out into their network for delivery to your door.
Rest assured this has been a matter of the highest priority for us throughout the week and we are committed to getting normal service resumed as quickly as possible.
We are now just working on the final details to get this implemented and we have been told we can expect to gain confirmation of the service by Monday 19th June.
So long as there are no further stumbling blocks, we will then be in a position to see the first of our large parcels moving into the new network from Tuesday 20th June with the first deliveries arriving with our customers by midweek.
Orders will be dealt with on a first in, first out basis and our warehouse team will be working extra hours to get these orders out as quickly as possible.
We will provide an update on the situation by lunchtime on Monday via our website.
For customers who have parcels that were already in transit at the time of Tuffnells administration, we are now in dialogue with the administrators to try and retrieve these parcels as quickly as possible.
We are unable to get at them immediately but we have vehicles on standby to collect them as soon as we are granted access and then these parcels will be forwarded on – unless you have already contacted us to cancel your order.
If you need to speak to us about your order, we would urge you to contact us by email via sales@vanstyle.co.uk.
Our phone lines remain very busy and we apologise for the delay in answering, but we are getting to you as quickly as possible and we do have new staff members due to join the team very soon to help us with the demand on the phones.
Our customer service team will have no further updates to this message at this time.
Any significant updates will be communicated this page and through our social media channels.
Once again, we would like to reiterate that smaller parcels remain unaffected by this disruption as they are already shipped with a different courier.
We thank you for your business and for your patience and hope you have a wonderful weekend and enjoy the sunshine.
Thank you
Vanstyle
Update Thursday 15th June 2023 – 3.30pm
Thank you for your continued patience whilst we deal with the issues around delivery of our long-length parcels.
As reported below, our services have been disrupted this week further to the announcement of Tuffnells going into administration.
The large majority of our orders continue to be processed as normal.
It is orders which contain long-length items (generally, sidebars, roofbars, front splitters, bonnet deflectors, awning rails and sunvisors) which are experiencing the delay.
Our team has been working incredibly hard to get the necessary transport logistics in place to move these items on and get them delivered to customers as quickly as possible.
We are moving closer to a solution and expect to have further news to share by 5pm on Friday 16th June.
A further update will be provided at that time (or before).
In the meantime, we thank you for your patience and please rest assured we are doing everything possible to get your goods on the move as quickly as we can.
Thank you
Vanstyle
Update 12th June 2023
On Monday 12th June 2023, Tuffnells, the express courier parcel service, went into administration which will have a short-term impact to some of our delivery services.
Tuffnells were our courier provider for deliveries of our longer-length parcels, so typically delivering products such as sidebars, roofbars, front splitters, and bonnet deflectors amongst others.
As a result, some orders placed between Wednesday the 7th June and Monday 12th June will experience delays whilst we deploy the alternative services.
We are now working as fast as possible to put services in place with alternative courier providers who can handle long-length parcels.
A small number of parcels that were already out in Tuffnells depots prior to the announcement are being recalled and we will be in contact with those customers affected as soon as possible.
Further updates will be made via this information page and our social media channels as things progress and we expect only a short-term delay to services.
We are already experiencing a high volume of calls to our sales office due to the high seasonal demand for goods, so if your enquiry is in relation to the delivery of parts, please be patient.
We will keep all customers informed of the service updates as soon as we have more information and our Senior Management team is working on the matter as the highest priority.
Orders for smaller items (typically packages below 1.4m in length) are unaffected by the news from Tuffnells as they are delivered by other courier services.
We apologise for any inconvenience this may cause and we thank you for your patience.
Vanstyle
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